We are absolutely committed to endorsing responsible gambling as well as improving prevention, intervention and treatment of problem gambling.
If you have any concerns about whether you are gambling too much or feel that you may be getting out of your depth, then please refer to our full Responsible Gambling information page. This page can be accessed from a link at the top of our Homepage, or from within the ‘My Profile’ section of ‘My Account’.
Every time you make a deposit on the Betfair website, there will be a check to ensure that you are not depositing more than your limit for the previous day, week or month (depending on the time period you have set).
If you increase the amount or frequency, it will not take effect for 7 days. Decreases take immediate effect.
The deposit limit is not affected by any transfers of money between wallets or by withdrawals.
Main loss limits for betting start from the moment they are set. They run for the time you choose (week, month or year) and then they are automatically re-set and begin again.
For example, if you set main loss limits of £500 per week around Monday mid-day, your losses will be tracked from that point and you will be prevented from losing more than £500 on the markets covered by our UK license until the following Monday. Then the loss limits will be re-set for the following week.
Your main loss limits will be applied separately to markets covered by our two gaming licenses. In the case above, you would have separate limits of £500 per week on markets covered by our UK license and a limit of a further £500 on markets covered by our Australian license.
Unmatched bets will also be counted towards your main loss limit. If you cannot place a bet, please check that your unmatched bets would not cause you to hit your main loss limit.
If you increase your main loss limit, it will come into force 7 days later. Decreases are immediate.
Main loss limits only cover net losses (taking winnings into account) on the sports betting exchanges. You can set separate loss limits for Arcade within the product and you can set separate transfer limits for Casino and Games in those products.
Should you need to take a break from gambling, we provide a self-exclusion facility. Self-exclusion means that your Betfair account will remain closed for a minimum period of six months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request).
To self-exclude, go to ‘My Account’ and select the ‘My Profile’ section. Find the area detailing your account currency and limits settings and click on the ‘edit’ link. From here, you have the option the set a six month self-exclusion. Alternatively, our Helpdesk can set self-exclusion for you.
In addition to self-exclusion it is also possible for you to restrict your access to individual Betfair products:
• Betfair Casino: go to My Casino Account and select Casino Exclusion.
• Betfair Exchange Games: go to My Games Account and select Games Exclusion.
• Betfair Arcade and Quick Play: go to My Arcade Account and select Player Protection.
• Betfair Poker Blackjack: go to Responsible Play and select Self-exclusion
• Betfair Poker: Please contact our Helpdesk who will set this restriction on your behalf.
Please contact the Helpdesk if you require any further information or assistance on self-exclusion or individual product restrictions.
Further help
Information within the 'Responsible Gambling' page includes details about our responsible gambling policy and links to organisations that can help.
To receive guidance and support about problem gambling, please visit:
• GamCare at www.gamcare.org.uk or call their confidential helpline on 0845 6000 133 or
• Gambling Therapy at www.gamblingtherapy.org